Cancellations and Refunds

Thank you for choosing our services. We strive to provide the best experience to our customers. However, if you are not completely satisfied with your purchase, please review our cancellation and refund policy below.

1. Cancellation Policy

  • Orders or bookings can be cancelled within 24 hours of placing the order.
  • To cancel your order, please contact us at support@dralpams.com with your order details.
  • If the order has already been processed or dispatched, cancellation may not be possible.

2. Refund Policy

  • No refund is available for software products/ downloadable products where passkey already advised through e-mail/ dispatched through email/mail.
  • Refund can be considered only for other brand products, which are tangible in nature debiting all the courier expenses.
  • If your cancellation is approved within the eligible time frame, a full or partial refund will be processed as per the terms below.
  • Refunds, if applicable, will be processed to the original payment method within 7-10 business days.
  • In case of failed transactions or duplicate payments, the refund will be processed automatically or on request.

3. Non-Refundable Situations

  • No refund will be provided for services/products once they are delivered or consumed, unless there is a valid issue approved by our support team.
  • Customized or special orders are non-refundable unless there is a manufacturing defect or service issue.

4. Contact for Cancellations & Refunds

For any questions related to cancellations or refunds, you can reach out to us:

We reserve the right to update or modify this policy at any time without prior notice.