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Effective Date: 21/07/2025
At Dr.alpams, we are committed to delivering your products in a timely and secure manner. Please read our shipping policy below to understand how we handle shipping and delivery.
1. Shipping Coverage
All E-content and products like courses/ meditation Audio CD / E-Books etc. will be shipped only through the registered email only and no separate request will be considered for physical delivery through CD/PAN Drive etc. However, Brand Products like T-Shirts/ Pen and other deliverable items will be shipped within the purview of this shipping policy We currently ship tangible brand products within India Only. For international shipping requests, please contact our support team prior to placing an order.
2. Order Processing
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation email and tracking details once your order is shipped.
3. Shipping Time & Delivery
Standard delivery time is 3–7 business days, depending on the delivery location.
Delays may occur due to unforeseen circumstances such as weather, courier delays, or regional disruptions.
4. Shipping Charges
Shipping charges (if any) will be displayed during checkout.
Free shipping may be offered on orders above a certain amount, as per ongoing offers.
5. Tracking Your Order
You will receive a tracking link via email or SMS once your order is dispatched. You can use this link to monitor your shipment status.
6. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with relevant photos and order details. We will assist you in getting a replacement, as applicable.
7. Contact Us
For any shipping-related questions or assistance, feel free to reach out to us:
Email: support@dralpams.com
Phone: +91-7904720244 (WhatsApp / SMS Only)
Support Hours: 24×7 ( Team will co-ordinate on Issue Raised through email/WhatsApp/SMS )
We appreciate your trust in our services and look forward to serving you.
